Returns, Exchanges & Warranty

30-day returns and exchanges

Not what you hoped for? You have 30 days from delivery to send it back for a refund or an exchange. Pieces need to be unworn and in their original packaging, with the Morse code card. Exchanges for another metal, length or message are free: we ship the new piece as soon as yours is on its way back.

Personalised pieces

Your Morse code necklace or bracelet is strung to your message, so it cannot be resold. It is still covered. If we made an error (wrong message, wrong metal, wrong length), we remake and ship the correct piece at no cost: keep the original. If you simply changed your mind, return it within 30 days for a free exchange or store credit; a refund to your card is available if the piece has a quality issue. If you spot a typo in your own message, tell us within 12 hours of ordering and we correct it before it goes into production.

Lifetime colour warranty

Blancora pieces are made from 316L stainless steel with 18K gold PVD, built to be worn in the shower, the gym and the sea. If the colour fades, tarnishes or peels at any point, email us a photo and your order number and we send a replacement free of charge, with no time limit. The warranty also covers a clasp or chain that fails under normal wear. It does not cover a piece that was lost, deliberately bent or cut, or damaged by force.

Damaged or incorrect on arrival

If your parcel arrives damaged or contains the wrong item, email us a photo within 7 days of delivery. We send the correct piece by priority shipping and you do not need to return the damaged one.

How to start a return or exchange

1. Email info@blancorajewelry.com with your order number and what you would like: refund, exchange or warranty replacement.
2. We reply within one business day with the return address and, for exchanges and warranty claims, a prepaid label.
3. Post it back. For change-of-mind returns you cover the return postage; we recommend a tracked service.
4. Your refund or exchange is processed within 3 business days of the parcel reaching us, and you get an email the moment it is done.

Refunds are returned to the original payment method. Your bank may take a further 5–10 business days to show it on your statement.

Cancellations

You can cancel for a full refund within 12 hours of ordering, or at any time before dispatch, by emailing us. Once a personalised piece has been strung, the return options above apply instead.

Gift returns

Received a Blancora piece as a gift? Exchanges and store credit are available with the order number or the gift giver's email, and the holiday window above applies.

Questions

Email info@blancorajewelry.com. We answer within one business day.